Spring seminar: Service Design - User-Centered Design in a New Package?
NEW: Presentation materials are available for SIGCHI Finland members.
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SIGCHI Finland invites you to two events on April 1st in Helsinki: 11:00-11:30 SIGCHI Finland ry:n kevätkokous (general meeting) 12:30-16:00 Spring seminar 'Service Design - User-Centered Design in a New Package?' - see below Service Design is becoming more focal in the HCI field. But what is new in Service Design? What are there differences and similarities of Service Design and User-Centered design? Why companies want Service Design? When to use service design? How service design is done in practice?
SIGCHI Finland Spring Seminar features talks addressing the above topics:
Program and speakers
12:40 Simo Säde, Cresense: From User-Centred Design to Service Design
13:10 Helena Sustar, Aalto University: Customer journey map as an eye-opener in immigrant services
13:40 Hands-on exercise
14:40 Mikko Kutvonen, Helsinki City: Service Design for Helsinki City
15:10 Antti Koskinen, Palmu: Service Design works! Service Design does not work!
15:50 End of the seminar
Helsinki, Runeberginkatu 22-24, Aalto University, Chydenia building, PWC auditorium (G-111 & G-112, 1st floor). The entrance to Chydenia is from the yard side. Car parking lots are scarce and expensive in the center of Helsinki, so we recommend public transportation.
Participation is free but requires a signup by 24.3.